Technical Trainer

Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. 

Parsec is hiring a Technical Trainer to join the Technical Enablement team, reporting to the Director of Technical Enablement. 

This role facilitates instructor-led TrakSYS™ bootcamps for internal staff, partners, and customers. Delivery begins virtually and will expand to in-person sessions as the program grows. Approximately 70% of the role is facilitation and learner support; the remaining 30% is revising and developing the content the bootcamps run on. 

The role requires both facilitation skill and technical fluency. You will be expected to learn the bootcamp's technical simulations thoroughly and handle unscripted questions and live troubleshooting in front of a technical audience. Key Responsibilities:

• Facilitate virtual instructor-led TrakSYS™ bootcamp sessions, expanding to in-person delivery as the program grows.
• Learn the bootcamp's technical simulations and scenarios in depth and guide learners through the simulated plant experience, including unscripted questions and live troubleshooting.
• Manage the learner experience across each cohort, including pre-work, session pacing, hands-on lab support, and follow-through on open items.
• Support trainees between sessions through office hours and live Q&A, with assistance from a TrakSYS™ SME.
• Conduct train-the-trainer sessions to certify additional internal and partner facilitators as the program scales.
• Revise existing modules based on delivery experience, learner feedback, and product releases.
• Coordinate peer reviews with SMEs to confirm technical accuracy and clarity.
• Assist in creating and maintaining instructor-led content, including presentations, facilitator guides, simulated storylines, and lab exercises.
• Continue developing knowledge of the TrakSYS™ platform, adult learning practice, and the manufacturing sector. 

Qualifications 

• Bachelor's degree in Education, Instructional Design, Engineering, Information Technology, Business, or a related field. 
• 5-8 years of experience facilitating technical training for adult professional learners. 

• Willingness to travel (up to 20%) domestically and internationally for in-person delivery. 

Preferred / Nice to Have 

• Domain knowledge of manufacturing, MES, ERP, or related enterprise applications.
• Experience creating content for and/or conducting train-the-trainer sessions.
• Experience supporting a partner channel.